1. Price Variation
The Company reserves the sole and discretionary right to effect price increases, without prior reference to the Organizer, in any of the following circumstances;
a). Official devaluation or revaluation of the local destination currency against the United States Dollar, the EURO, the Sterling Pound, or the currency of the country in which the booking is made (if different).
b). Any Statutory increase in taxes or other dues imposed by the Local Governments or any officer or agent thereof;
Any local increase in the price of aviation fuel or motor vehicle fuel or any other increase in the cost of transport which forms part of the Services.
c). Any increase in the cost of accommodation or meals-forming part of the Services.
d). Any increase in entrance fees to national parks, national reserves, and sanctuaries, and any other entrance fees forming part of the Service.
e). Any other increase in the Company’s operating costs or the cost of providing the Services, which is beyond the Company’s control and for which the Company has made every reasonable effort to prevent.
2. Baggage
Avanza Adventures&Travel Ltd provides porter-age of up to (2) pieces of soft baggage per person.
Please note should your journey include internal/ domestic or charter flight, your luggage allowance may be less than (2) pieces of baggage and weight/size restrictions and additional cost may apply.
Details may be provided in your Pre-Travel Documentation Baggage and personal effects are at the owner’s risk throughout the travel program, and Avanza adventures&Travel Ltd shall assume no liability for any loss or damage to such baggage. We advise you to verify the baggage restrictions and fees applicable to your international flights by consulting your international carrier.
3. Child Policy
The minimum age for participation in the services provided by Avanza Adventures&Travel Ltd is 2 years old unless stated otherwise on the itinerary. Furthermore, all children under the age of 18 must be accompanied by an adult during the entire journey. Avanza Adventures&Travel Ltd retains the right to slightly exceed the maximum group size as published for Family Journeys, if necessary, to accommodate a family.
It is important to note that certain accommodations may have a policy requiring children below a specific age to share a room with an adult.
Parents or guardians traveling alone with a child are strongly advised to carry proper documentation that establishes their relationship to the child, such as a birth certificate, as well as evidence indicating that they have the necessary permission to travel with the child, like a consent letter dully signed by both parents or foster parents as the family situation might be. Similarly, guests traveling with children who are not related to them should possess appropriate documentation demonstrating that they have the requisite authorization to travel with the child.
Guests are advised to consult with the relevant government authority to ascertain the specific documents required for traveling with children. Avanza Adventures&Travel cannot be held liable should any guest, child, or member of the traveling party be denied entry into a country due to non compliance with the country’s requirements regarding travel with children.
4. Force Majeure
Force majeure, as used by Avanza Adventures&Travel, refers to extraordinary and any unforeseeable circumstances beyond the control of the company or its suppliers, which neither Avanza Adventures&Travel nor its suppliers could have avoided even with the exercise of all due care. These circumstances include but are not limited to, acts of war or the threat of war, riots, civil strife, terrorist activities (actual or threatened), industrial disputes, technical issues with transportation, machinery, or equipment, power outages, natural or nuclear disasters, fires, floods, droughts, adverse weather conditions, pandemics, epidemics, or outbreaks of illness, as well as ice conditions in oceans and water levels in rivers. In the event of the cancellation or significant alteration
of the journey due to circumstances falling within the scope of this clause, Avanza Adventures&Travel retains the sole and absolute discretion to undertake either of the following actions:
(i) Offer the guest(s) alternative travel arrangements or products that are of a comparable standard as may be appropriate given the circumstances; or
(ii) In the event that alternative travel arrangements or products are not feasible or available from Avanza Adventures&Travel, the company will provide the guest with a travel credit, equivalent to the value of the trip, after deducting any sums that Avanza Adventures&Travel is unable to recover from any of its suppliers.
It is important to note that Avanza Adventures&Travel shall not assume responsibility for any other travel-related costs, including but not limited to airfare, insurance, visas, and other travel arrangements, which may be incurred by the guest as a result of the force majeure event.
5. Deposit and Payment
A deposit of 30% is required on booking and the balance is to be paid not later than 10 days before the Services commence.
Note: Flight Tickets requires 100% full payment.
6. General Cancellation
For cancellations made between 35 to 15 days prior to the tour date, a cancellation fee of 25% shall be levied on the total package value.
For cancellations made between 14 to 8 days prior to the tour date, a cancellation fee of 50% shall be levied on the total package value.
If a cancellation is made less than 7 days prior to the tour date, the cancellation fee shall be 100% of the total package value.
Cancellations made more than 36 days prior to the start of the safari will incur a 10% fee on the deposit paid.
NB: THE LUXURY AND THE EXCLUSIVE PROPERTIES HAVE DIFFERENT POLICIES.
Note: All cancellations above are subject to the hotel’s cancellation policy.
Important notes:
Payment terms and cancellation policies for Rwanda and Uganda are different and are indicated on the programs at the time of quoting.
Payment terms and cancellation policies for Helicopter Scenic Safaris are different and are indicated on the program at the time of quoting.
7. Non-Payment by the Date for Commencement of Services
In the event that the Company has not received full payment by the Date for Commencement of Services, the Company reserves the unqualified right to withhold all or any of the Services, and it shall be entitled to directly collect the outstanding payment from the Client. Additionally, the Company retains the right to recover from the Organizer all cancellation fees as specified in paragraph 7 above, to which they are entitled to charge. Furthermore, the Company shall not be under any obligation to provide prior notification to the Organizer, the Retailer, or the Client regarding the withholding of the Services or any part thereof, prior to the date set for the commencement of the Services.
8. Insurance
The Company does not maintain any insurance policy/coverage in relation to any liability that may arise from injury or death to the Client nor does the company’s insurance extend to cover illness, medical expenses, damage to or loss of baggage, or any consequential damages arising from any of these events. Therefore, the Organizer is obliged to advise Clients to obtain their own insurance prior to their arrival at the local destination. This insurance should, at a minimum, cover death, personal injury, medical expenses, damage to or loss of baggage, and consequential damages resulting from any of the aforementioned events. Flying Doctors Emergency Cover is also Mandatory for Rapid Emergency Medical Evacuation from the scene of accident or emergency to hospital.
9. Injury illness and other risks
The Company disclaims all liability for any injury, illness, infection, or death of a Client that falls outside the scope of coverage provided by the Company’s insurance as described in condition 9 above.
10. Loss of or Damage to Property
The Company assumes no liability whatsoever for the theft, loss, or damage to any property belonging to a Client,
regardless of the cause of such theft, loss, or damage.
11. Governing Laws
These terms and conditions shall be interpreted and understood in accordance with the laws of the government of the respective local destination. Both the Company and the Organizer agree to submit to the exclusive jurisdiction of the courts of the respective local destination in any matter related to these terms and conditions.
Welcome to Avanza Adventures&Travel Ltd! We are a premier Destination Management Company located in Nairobi, Kenya, dedicated to providing unparalleled and tailor-made experiences in the captivating East and Africa regions. Our team of experts is committed to crafting extraordinary journeys that leave a lasting impression, ensuring every aspect of your adventure is nothing short of exceptional. Discover the beauty, hidden treasures and wonders of East and Africa beyond with us, where every moment is an opportunity to create unforgettable and timeless memories